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Jonathan Crandall is a veteran, former law enforcement official, and program manager for the New York Council on Problem Gambling.

“I’ve always had a passion for helping people and I felt the human service side of things was more about how I wanted to help people,” Crandall said.

Connecting people affected by a gambling disorder with private clinicians is a job he takes personally. Crandall himself is recovering.

He says calls for help have fluctuated during the pandemic and has theories as to why calls have increased at times.


What would you like to know

  • New York Council on Problem Gambling says calls for information on gambling addiction have fluctuated during pandemic
  • Staff say calls increased after first follow-up check was sent
  • The New York Council on Problem Gambling has resources available for those in need

“I guess it may have to do with the stimulus money, people having the ability to work from home without supervision, and a lot of mobile platforms that allow people to play from their platforms,” he said. said Crandall.

Crandall says calls increased about a month after the first stimulus check.

“After that first stimulus, it was about one, one every two days, and they weren’t people who were directly seeking treatment. It was the relatives who were looking for information, ”Crandall said.

One of the resources that callers are made aware of is a 12-step program.

“I was losing a lot of money. I was losing family. I was losing my accommodation. And I ended up stealing from people, and doing all I could to be a compulsive gambler, ”said Connie, of Syracuse.

Connie is grateful for the 12-step program.

“The game is just insidious,” Connie said. “You just can’t stop until you finally realize in your life that your life has broken down. “

Now Connie, like Crandall, is on a mission to help people with gambling disorders and their loved ones get the help they need.

“I worry about the kids trying to go on the phone and use them just so they can make a good bet there. Sometimes they take money from their families, ”Connie said.

The New York Council on Gambling has a neutral stance on gambling. It is neither for nor against, but wants to help provide education and resources to anyone affected by gambling.

For more information on the New York Council on Gambling, visit this site website.

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